Claim management systems


Case management systems help Insurance companies, lawyers and solicitors more efficiently manage their business processes. These are sometimes known as claim management systems as one of the most numerous types of document workflow is the paperwork associated with insurance claims. Another name can be debt management systems, with the documents being those involved with chasing bad debts.

Insurance or claim processing companies spend a huge amount of time and cost in ensuring these bits of paper or electronic files get to the right person in the right place and time. This is a costly process, and if this can be made more efficient, the profits go up.

The business can be made more efficient by using case management systems to automate the routine and standard business processes associated with claims or debt collection

Businesses can use Case Management Software to substantially cut overhead costs and improve the efficiency of business systems.

  • Case management systems give the following benefits:
  • Reduced costs, often a substantial reduction
  • Improved efficiency
  • Improved quality through adherence to standard procedures
  • Fewer errors and costs associated with remedy of issues
  • A audit trail of who has done what
  • More flexible staffing and working

FileStore BPM, the Business Processing Management solution from DCS is an example of an online  Case Management System.


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