One of the underlying principles on which we conduct our business and provide our service to you is:
'To pay due regard to the interests of customers and treat them fairly.'
This is a formal requirement of the Financial Services Authority, which regulates the conduct of firms providing mortgage advice to the public in the UK - but it's a principle that is naturally embodied in how we do things at Mortgage Dimensions, and always has been. It's just the way we are.
Our promise to you
In practical terms, this means you can expect:
- that we will be clear in our dealings with you, and not use jargon
- that we will not take advantage if you don't understand anything
- that there will be no surprises for you during or after any sale.
Our charter
| Treating our customers fairly |
|---|
The way we do business
|
Meeting your needs
|
Listening to you
|
| How can you help us? |
Your personal information
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Understanding our advice
|
This customer charter is published by Network Data Limited, of whom Mortgage Dimensions is an Appointed Representative. Network Data Limited is authorised and regulated by the Financial Services Authority.
For more information about the services we provide and on what basis, please read the 'keyfacts' in our Initial Disclosure Document (IDD).
You can read what our customers have said about our service in our clients' comments.
Or call to talk to us on
0845 021 0212
